情报杂志Issue(10)：78-84,7.DOI:10.3969/j.issn.1002-1965.2015.10.013
突发事件中美国警方社交媒体的危机传播策略*--基于波士顿马拉松爆炸案和弗格森案的比较研究
Comparison of Police Social Media Strategies Used in Boston Marathon Bombing and Ferguson Emergency Events
摘要
Abstract
In this paper, we conduct a comprehensive review, comparison, and analysis of how the St. Louis Police Department and the Boston Police Department use the social media for emergency response and crisis management during the Ferguson and Boston Bombing e-vents. We perform both qualitative and quantitative analysis of their original social media content posted during these two events and the past two years. We study the successful experience obtained, valuable lesson learned, and efficient measures established by these two po-lice departments in using social media for effective communication and interactions with citizens during emergency events. This will pro-vide useful reference for law enforcement and crisis management by Chinese police departments in the age of social media.关键词
美国警局/社交媒体/突发事件/内容分析Key words
social media/law enforcement/emergency events/content analysis分类
社会科学引用本文复制引用
高扬,吴锋..突发事件中美国警方社交媒体的危机传播策略*--基于波士顿马拉松爆炸案和弗格森案的比较研究[J].情报杂志,2015,(10):78-84,7.基金项目
国家社科基金项目“我国民族因素突发事件中的舆论博弈机制及应急管理对策研究”(编号:14BMz101)的部分成果。 （编号:14BMz101）
