标准科学Issue(9)：74-78,5.DOI:10.3969/j.issn.1674-5698.2015.09.018
快递企业服务质量的评价指标及其构成要素
Empirical Analysis of Evaluation Index of the Service Quality of Express Enterprise
摘要
Abstract
The correctness of the evaluation indexes of express enterprise service quality is crucial to the evaluation accuracy. Therefore how to evaluate the service quality of express enterprises accurately is worth study. With empirical analysis, the paper finds the supplementary indexes of express enterprise service quality evaluation system and studies the links between indexes, which is summarized as express enterprise service quality evaluation model. The reliability and validity of the evaluation model indexes are inspected via reliability analysis and validity analysis, making a conclusion that the model can be applied to the common express enterprises.关键词
快递企业/评价指标/服务质量/实证分析/检验Key words
express enterprises/evaluation index/quality of service/empirical analysis/inspection引用本文复制引用
公斌..快递企业服务质量的评价指标及其构成要素[J].标准科学,2015,(9):74-78,5.
