临床医学工程2015，Vol.22Issue(11)：1523-1524,2.DOI:10.3969/j.issn.1674-4659.2015.11.1523
护患沟通在门诊护理工作中的应用价值
Application Value of Nurse-Patient Communication in Outpatient Nursing Work
陈静静 1刘红瑜 1陈红敏1
作者信息
- 1. 深圳市福田区人民医院, 广东深圳 518000
- 折叠
摘要
Abstract
Objective To analyze the application value of nurse-patient communication in outpatient nursing work. Methods 200 outpatients in our hospital from January 2014 to June 2014 were selected as control group;200 outpatients in our hospital from July 2014 to December 2014 were selected as study group. The nursing staff of the control group did not receive communication training, while the nursing staff of the study group received nurse-patient communication training. Patients' satisfaction degree toward outpatient nursing, incidence rate of nurse-patient disputes and patients' complaint rate were compared between the two groups. Results Patients' satisfaction degree toward nursing of the study group was significantly higher than that of the control group (P<0.05). The incidence rate of nurse-patient disputes and complaint rate of the study group were significantly lower than those of the control group (P <0.05). Conclusions Good nurse-patient communication in the outpatient nursing can increase the nurses' service awareness, improve patients' satisfaction, and reduce nurse-patient disputes, which is worthy of clinical promotion.关键词
护患沟通/门诊护理/护理满意度Key words
Nurse-patient communication/Outpatient nursing/Satisfaction degree toward nursing分类
医药卫生引用本文复制引用
陈静静,刘红瑜,陈红敏..护患沟通在门诊护理工作中的应用价值[J].临床医学工程,2015,22(11):1523-1524,2.
