中国药房2016，Vol.27Issue(1)：134-137,4.DOI:10.6039/j.issn.1001-0408.2016.01.44
PDCA循环管理方法在妇产科医院临床药学服务中的应用
Application of PDCA Circulation Method in Clinical Pharmaceutical Care of Gynecology and Obstetrics Hospital
王先利 1庞艳玉 1孙慧 1王萌萌 1金经 1曾涛 1杨振宇1
作者信息
- 1. 复旦大学附属妇产科医院药剂科,上海 200090
- 折叠
摘要
Abstract
OBJECTIVE:To investigate the application effect of PDCA circulation method in clinical pharmaceutical care. METHODS:According to the method of PDCA cycle,clinical pharmaceutical care quality and satisfaction degree of physicians, nurses and patients in 2013 were investigated to find out the problems;the reasons were analyzed and countermeasures were made out,checked and implemented. Finally,the quality of clinical pharmaceutical care,the medical staff and patient's satisfaction with clinical pharmaceutical care were compared before and after the implementation of PDCA circulation. RESULTS:Due to the poor quality of clinical pharmaceutical care and low satisfactory degree of our hospital,we formulated related countermeasures,such as enhancing the medication service skill of clinical pharmacists in obstetrics and gynecology department,extending the coverage of pharmaceutical ward round,developing the pharmaceutical care for patients with high risk pregnancy or underwent assisted repro-duction,strengthening communication and propaganda of medical staff and patients. After the implementation of countermeasures, the quality indicators of clinical pharmaceutical care were improved in 2014,compared to 2013,such as the number of patients in-cluded in pharmaceutical ward round increased from 445 to 1 780;total number of reasonable medication intervention suggestion in-creased from 14 to 29;that of pharmaceutical consultation increased from 8 to 23;the satisfaction degree of medical staff and pa-tients improved from 55.93% and 45.95% to 100% and 92.10%,respectively. CONCLUSIONS:PDCA circulation can significant-ly improve the quality of clinical pharmaceutical care and satisfactory degree of our hospital,and promote pharmaceutical care of our hospital.关键词
PDCA循环管理方法/临床药学服务/妇产科医院/满意度Key words
PDCA circulation method/Clinical pharmaceutical care/Gynecology and obstetrics hospital/Satisfaction分类
医药卫生引用本文复制引用
王先利,庞艳玉,孙慧,王萌萌,金经,曾涛,杨振宇..PDCA循环管理方法在妇产科医院临床药学服务中的应用[J].中国药房,2016,27(1):134-137,4.
