数字图书馆论坛Issue(1)：20-27,8.DOI:10.3772/j.issn.1673-2286.2016.1.003
移动图书馆服务质量影响因素研究
Research on Influencing Factors of Mobile Library Service Quality
摘要
Abstract
Based on the mobile library service processes, this paper discussed the factors influencing the service quality of the mobile library. Empirical studies were performed by using factor analysis, regression analysis and correlation analysis. The results show that:influencing factors of mobile library service quality include internal factors, librarians, technical conditions, users, social environment and cooperation. What's more, different factors have different influence degrees in the different processes of mobile library service.关键词
移动图书馆/服务流程/服务质量/影响因素Key words
Mobile Library/Service Processes/Service Quality/Influencing Factors分类
社会科学引用本文复制引用
赵杨,慈银萍,李露琪..移动图书馆服务质量影响因素研究[J].数字图书馆论坛,2016,(1):20-27,8.
