护理学报2016，Vol.23Issue(5)：28-31,4.DOI:10.16460/j.issn1008-9969.2016.05.028
护理人员岗位管理在护理质量和满意度中的效果研究
Effect of Graded Management on Quality of and Patients ’ Satisfaction with Nursing Service
摘要
Abstract
Objective To explore the effects of graded management on the quality of and patients ’ satisfaction with nursing services. Methods Graded management was introduced in 2011. The quality of and patients ’ satisfaction with nursing in 2011 and in 2014 were compared. Results After three years, the quality of nursing was improved and patients were more satisfied with nursing service and there was statistically significant difference (P<0.05). Conclusion Graded management can promote the quality of nursing, improve the satisfaction of patients and nurses and it plays an important role in the development of superior quality of nursing services.关键词
护理人员/岗位管理/护理质量/满意度Key words
nursing/graded management/quality of nursing/satisfaction分类
医药卫生引用本文复制引用
汤新辉,谌永毅,谭慧,李旭英,刘高明,胡小弟..护理人员岗位管理在护理质量和满意度中的效果研究[J].护理学报,2016,23(5):28-31,4.基金项目
湖南省肿瘤医院立项课题（A2011-02）；湖南省肿瘤医院立项课题 （）
