现代医院2016，Vol.16Issue(1)：86-88,89,4.DOI:10.3969/j.issn.1671-332X.2016.01.031
基于 Servqual方法的医务人员服务质量感知差距研究
Perception Gap of Medical Personnel Service Quality by Servqual Method
李恒 1陈若蕾2
作者信息
- 1. 上海复旦大学医事法研究中心 上海 200438
- 2. 哈尔滨医科大学公共卫生学院 黑龙江哈尔滨 150081
- 折叠
摘要
Abstract
Objective To enhance the hospital′s competitiveness through evaluating hospital by its own staff.Methods The Servqual was used to investigate the hospital service quality.Results The hospital′s medical staff were good in personal appearance and professional knowledge.However, the hospital was week in equipment and fulfilling promises to patients.Conclusion The administrative should take corresponding measures to improve the quality of medical services for their existing management quality problems.关键词
医院服务质量/Servqual方法/感知差距Key words
Hospital Service Quality/Servqual Method/Perception Gap分类
医药卫生引用本文复制引用
李恒,陈若蕾..基于 Servqual方法的医务人员服务质量感知差距研究[J].现代医院,2016,16(1):86-88,89,4.
