护理研究2016，Vol.30Issue(16)：1921-1924,4.DOI:10.3969/j.issn.1009-6493.2016.16.001
服务质量差距模型在护理服务质量评价中的应用现状
Application status quo of SERVQUAL gap model in nursing service quality evaluation
摘要
Abstract
It expounded the service quality model (SERVQUAL)promoting the continuous improvement of nursing service quality scale in nursing service quality evaluation,to know about the status quo of service,found out the weak links,and explore the influencing factors of the nursing service quality.It suggested that SE-RVQUA model was different from other evaluation methods,and it could evaluate the nursing service quality obj ectively,comprehensively and scientific.关键词
服务质量差距模型(SERVQUAL)/护理服务质量/评价Key words
service quality model(SERVQUAL)/nursing service quality/evaluation分类
医药卫生引用本文复制引用
王梦娜,盛孝敏,王小梅..服务质量差距模型在护理服务质量评价中的应用现状[J].护理研究,2016,30(16):1921-1924,4.基金项目
重庆市卫计委医学科研计划项目,编号:20142036。 （）
