中国社区医师2016，Vol.32Issue(15)：191-192,2.DOI:10.3969/j.issn.1007-614x.2016.15.117
人性化服务在内科门诊护理管理中的应用
The application of humanized service in the outpatient nursing management in the department of internal medicine
毛秀芳 1李沛2
作者信息
- 1. 744000甘肃省平凉市人民医院
- 2. 744000甘肃医学院
- 折叠
摘要
Abstract
Objective:To explore the application effect of humanized service in the outpatient nursing management in the department of internal medicine.Methods:360 outpatients in the department of internal medicine were selected.They were randomly divided into the two groups.Patients in the control group received general routine care and professional care,while personalized service was carried out in the personalized service group on the basis of the control group.Results:The waiting time for medical treatment was(10.2±3.3)min and the infection rate was 1.7% in the personalized service group,which were lower than those in the control group with(19.6±6.3)min and 10.0%.The satisfaction rate of 97.2% was higher than that in the control group of 81.7%.The differences between groups were statistically signiifcant(P<0.05).Conclusion:The application of humanized service in the outpatient nursing management in the department of internal medicine can signiifcantly improve the patient’s satisfaction,reduce the waiting time and the hospital infection rate.关键词
内科门诊/人性化管理/护理管理Key words
Internal medicine department/Humanized management/Nursing management引用本文复制引用
毛秀芳,李沛..人性化服务在内科门诊护理管理中的应用[J].中国社区医师,2016,32(15):191-192,2.
