中国卒中杂志2016，Vol.11Issue(6)：468-472,5.DOI:10.3969/j.issn.1673-5765.2016.06.009
品管圈活动对提高卒中病房管理的效果观察
Effects of Quality Control Circle on Improvment of the Ward Management in Stroke Patients
黄燕南 1武美茹1
作者信息
- 1. 100050 北京首都医科大学附属北京天坛医院神经科学中心
- 折叠
摘要
Abstract
Objective To investigate the effect of the quality control circle (QCC) in the stroke unit so as to develop improvement measures and standardized process of satisfaction survey in stroke patients, which ultimately improve patients' satisfaction. <br> Methods In April 2014, QCC teams were established by the use of voluntary registration method. The team learnt relevant knowledge of QCC and carried out patient’s satisfaction survey, so as to set the baseline indicator of improvement of QCC. Plan-Do-Check-Action (PDCA) cycle method was used for understanding status quo, goal setting, analysis and the development of counter measures. The patient’s satisfaction survey was carried out again 4 months later to compare the results with baseline indicators and observe the improvement status of patient’s satisfaction by QCC. <br> Results A total of 78 effective baseline survey questionnaires and 80 survey questionnaires after QCC were collected. After the implementation of quality control circle activities, the satisfaction of patients was obviously improved in ward, which rised from 72%to 93%. Among which, the satisfaction rate for ward cleanness and quietness were improved signiifcantly (P=0.002, 0.006). The target yield rate of quality management circle activity was 116.6%and the progress rate was 29.1%. Stroke patient satisfaction had improved signiifcantly through the circle part involvement in the activity. <br> Conclusion The quality control circle on management of stroke unit has signiifcant effects.关键词
品管圈/卒中单元/病房管理Key words
Quality control circle/Stroke unit/Management of ward引用本文复制引用
黄燕南,武美茹..品管圈活动对提高卒中病房管理的效果观察[J].中国卒中杂志,2016,11(6):468-472,5.
