现代医院2016，Vol.16Issue(2)：233-235,238,4.DOI:10.3969/j.issn.1671-332X.2016.02.027
精益管理有效降低预约挂号的取消率、失约率和迟到率
Lean Management can Effectively Reduce the Rate of Missed Appointments, the Appointment Registration Rate and The Late Rate
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陈润钿,陈书人,尹志坚,卢银菊..精益管理有效降低预约挂号的取消率、失约率和迟到率[J].现代医院,2016,16(2):233-235,238,4.
