情报杂志2016，Vol.35Issue(9)：199-203,181,6.DOI:10.3969/j.issn.1002-1965.2016.09.035
高校虚拟学习社区用户满意度评价：结构维度、量表开发与测度
Evaluation of User Satisfaction in UniversitiesˊVirtual Learning Community:Construction and Measurement
摘要
Abstract
Purpose/Signification] For current service quality evaluation, this paper constructed the evaluation scale of user satisfaction in virtual learning community, guiding Universitiesˊ virtual learning community to provide high-quality services. [ Method /Process] From three dimensions of functional operation, emotional interaction and utility value, this paper made an empirical study for reliability and validity test by the method of EFA and CFA, based on survey data of Nanjing City and Zhenjiang City in Jiangsu. [ Result /Conclu-sion] The results show that the scale has high internal validity and consistency, and userˊs experience of interface operation, social interac-tion and learning effect are important factors to decide their satisfaction in virtual learning community.关键词
高校虚拟学习社区/用户满意度/交互情感/效用价值Key words
universitiesˊvirtual learning community/user satisfaction/interactive experience/utility value experience分类
社会科学引用本文复制引用
蒋豪,薛影,朱东旦..高校虚拟学习社区用户满意度评价：结构维度、量表开发与测度[J].情报杂志,2016,35(9):199-203,181,6.基金项目
江苏大学思想政治教育专项课题重点项目“独立学院90后大学生学习观的调查研究”(编号:JDXGA201205)研究成果之一。 （编号:JDXGA201205）
