中国医疗设备2016，Vol.31Issue(10)：22-24,3.DOI:10.3969/j.issn.1674-1633.2016.10.007
基于九年超声影像设备售后服务质量调查数据的满意度影响力分析
Analysis of Satisfaction Inlfuences Based on After-Sale Service Quality Investigation of Ultrasonic Imaging Equipment in Recent 9 Years
摘要
Abstract
Shanghai Medical Equipment and Instrument Quality Control Center has launched the survey among the 142 hospitals in Shanghai for 9 years. The ultrasonic imaging equipment is one of the most important survey contents. The paper made a statistical analysis of market share and customer satisfaction based on the investigation result of ultrasonic imaging equipment from 2007 to 2015. The positive correlation was found between the market share and customer satisfaction, indicating that customer satisfaction had positive effect on market share and vice versa.关键词
医疗设备/售后服务/满意度/市场占有率/正相关Key words
medical equipment/after-sale service/customer satisfaction/market sharing/positive correlation分类
机械制造引用本文复制引用
汪黎君,李斌,胡兵,王龙辰,陈磊,杨海,唐密,郑蕴欣..基于九年超声影像设备售后服务质量调查数据的满意度影响力分析[J].中国医疗设备,2016,31(10):22-24,3.基金项目
上海市第六人民医院（其他-649）。 （）
