工业技术经济2016，Vol.35Issue(11)：93-101,9.DOI:10.3969/j.issn.1004-910X.2016.11.014
智能产品的工业服务设计研究
Research on the Industrial Service Design of Intelligent Products
摘要
Abstract
The wide application of ICT technologies and intelligent products made the industrial enterprises had opportunities to pro-vide service to create more values . By analyzing the customer’s product experience trip consist of during using , before using and after us-ing , this paper established a new industrial services demand model;put forward a new service delivery mode in which a intelligent product is as front desk and is matched with the background service support system;further proposed the main idea of intelligent product service be-havior design . Finally a typical case was used to verify the main points .关键词
智能产品/服务设计/工业服务/ICT技术/产品服务系统Key words
intelligent product/service design/industrial service/information communication technology (ICT)/product service system分类
管理科学引用本文复制引用
金青,张忠..智能产品的工业服务设计研究[J].工业技术经济,2016,35(11):93-101,9.基金项目
江苏省社会科学基金项目研究成果“苏南地区制造业向‘服务型制造’转型的路径及对策研究”（项目编号13ZHD013）；江苏省教育厅高校哲学社会科学基金项目研究成果“制造业服务化价值链重构及优化机制研究”（项目编号2014SJD500）。 （）
