计算机与数字工程2016，Vol.44Issue(10)：1932-1935,1939,5.DOI:10.3969/j.issn.1672-9722.2016.10.014
高校 IT运维外包服务质量评价模型研究
Service Quality of Universities' IT Outsourcing Based on Fuzzy Comprehensive Evaluation Method
摘要
Abstract
How to scientifically evaluate the quality of service provided by IT operations outsourcing company is a real problem faced by IT management departments in colleges and universities .Based on service quality attribute model proposed by Driver and Johnston ,considering all the foutors that affect the quality of service provided by IT operations outsourcing company ,with fuzzy comprehensive evaluation method ,this paper constructs IT operations outsourcing service quality evalu‐ation model ,which can be contributed to evaluate IT operations outsourcing service quality comprehensively .Examples show that the model plays a significant role in the practical situation and has reference value and practical significance .关键词
高校 IT 外包/服务质量/模糊综合评价法Key words
IT outsourcing/service quality/fuzzy comprehensive evaluation method分类
信息技术与安全科学引用本文复制引用
陈娟,江迎春,刘合富..高校 IT运维外包服务质量评价模型研究[J].计算机与数字工程,2016,44(10):1932-1935,1939,5.基金项目
国家自然科学基金项目（编号11201166）；华中师范大学信息化应用自主科研项目（编号CCNU15IT0205）资助。 （）
