护理研究2016，Vol.30Issue(33)：4158-4160,3.DOI:10.3969/j.issn.1009-6493.2016.33.019
低年资护士护患沟通培训现状及需求分析
Analysis of status quo of nurse patient communication training and demands of low seniority nurses
摘要
Abstract
Objective:To know about the nurse patient communication ability of low seniority of nurses the sta-tus quo and requirements of nurse patient communication training,so as to provide the basis for carrying out targeted training and improving the training effect.Methods:A total of 168 low seniority nurses receiving stand-ardized training in Peking University People’s Hospital were selected and received the questionnaire survey.The questionnaire included three aspects of contents such as the basic information of nurses,receiving communica-tion training,and practical communication and contradiction processing ability.Results:72.02% of the nurses had received nurse patient communication training,73.81% of the nurses thought that it was necessary to re-ceive or receive the nurse patient communication skills training.21.43% of the nurses often encountered diffi-culties in communication with patients,41.07% of nurses thought that the patients and their families could easi-ly understand their own language;60.71% of nurses thought that they could identify the discontent of patients in advance;30.95% of nurses had nurse patient contradictions or complaints at least once.The low seniority of nurses with shortery ears of service and better language expression skills had fewer nurse patient contradic-tions or complaints(P<0.05).Conclusion:The whole communication skills.Contradiction:Identification and treatment ability of the low seniority of nurses were poor.There was still a need for nurse patient communica-tion training in the clinical work.The training form should favor the case analysis.The nurses with longer work-ing years and poor language skills should be paid attention to during training.关键词
低年资护士/护理管理/护患沟通/护患矛盾/培训Key words
low seniority/nursing management/nurse patient communication/nurse patient conflict/training分类
社会科学引用本文复制引用
张明霞,谢军梅,王玲,熊颖超,张海燕,罗樱樱..低年资护士护患沟通培训现状及需求分析[J].护理研究,2016,30(33):4158-4160,3.基金项目
2013年度北京大学人民医院教育教学研究基金项目。 （）
