情报杂志2016，Vol.35Issue(11)：151-157,7.DOI:10.3969/j.issn.1002-1965.2016.11.028
基于服务蓝图理论的电子政务服务价值共创研究
E-government Service Value Co-creation Research Based on Service Blueprint Theory
庞庆华 1陈雨儿1
作者信息
- 1. 河海大学企业管理学院 常州 213022
- 折叠
摘要
Abstract
Purpose/Significance] E-government service value co-creation is a kind of collaborative activity. Through the interaction between the government and the public, the quality of e-government services can be improved. The service blueprint theory can help dem-onstrate and optimize the process of e-government service value co-creation between the government and the public. [ Method/Process] Firstly, the paper analyzes the problems existing in e-government services. Secondly, the paper describes the service blueprint of value co-creation based on service blueprint theory, and constructs a model of e-government service value co-creation including the interaction layer, the service layer, the process layer and the support layer. Finally, combined with the model of e-government service value co-crea-tion, relevant countermeasures and suggestions are proposed respectively from the perspective of the government and the public. [Result/Conclusion] The paper identifies the key elements of the value co-creation of e-government services, defines the roles and responsibilities of the government and the public, and provides a new perspective for the research of e-government services.关键词
电子政务/价值共创/服务蓝图/模式构建Key words
e-government/value co-creation/service blueprint theory/model construction分类
社会科学引用本文复制引用
庞庆华,陈雨儿..基于服务蓝图理论的电子政务服务价值共创研究[J].情报杂志,2016,35(11):151-157,7.
