中国医学伦理学2016，Vol.29Issue(6)：966-968,3.DOI:10.12026/j.issn.1001-8565.2016.06.14
医院医保办医患纠纷发生原因探析及应对措施思考
Analysis of the Causes of Medical Disputes in Medical Insurance Department and the Countermeasures
安小芳 1习应宜 1王小莉 1秦群霞1
作者信息
- 1. 西安交通大学第一附属医院医保办，陕西 西安 71006
- 折叠
摘要
Abstract
Objective:Through discussion on the reasons of medical disputes in the department of medical in-surance, this paper made effective preventive measures to reduce the occurrence of medical disputes. Method:This paper retrospectively analyzed all of the medical disputes ( including complaints) occurred in one hospital from 2013 to 2015. Results:Poor service attitude, lack of medical insurance knowledge of patients and the dispute of medical expenses are the main reasons of medical disputes. Conclusion:Through standardizing the medical behav-ior, strengthening the propaganda of medical insurance related knowledge, charging reasonably and implementing humanistic care, the medical disputes related to medical insurance will be reduced effectively.关键词
医保办/医患纠纷/医院管理/医患关系Key words
Medical Insurance Department/Medical Disputes/Hospital Management/Doctor-Patient Rela-tionship分类
医药卫生引用本文复制引用
安小芳,习应宜,王小莉,秦群霞..医院医保办医患纠纷发生原因探析及应对措施思考[J].中国医学伦理学,2016,29(6):966-968,3.
