中国药业2016，Vol.25Issue(20)：89-90,91,3.
门诊药房窗口服务质量提升探讨
Discussion on Improving the Service Quality of Outpatient Pharmacy
付燕霞 1李连新1
作者信息
- 1. 中国人民解放军北京军区总医院药剂科，北京 100700
- 折叠
摘要
Abstract
Objective To effectively reduce the incidence of disputes and improve the quality of service window. Methods The causes of problems and disputes occurred in outpatients were analyzed and the ways to improve the quality of service window were dis-cussed. Results and Conclusion The drug-related disputes in outpatient pharmacy were related to social factor,imperfect medical edu-cation factor and pharmacist factor. To provide high quality window service,we must follow the transformation of pharmacy mode,adopt flexible and clever use of empathy,pay attention to language communication skills,improve safety awareness and the publicity of rational drug use. The quality of pharmacy window service depends on the coordination among pharmacists,patients and their families,and only with special attention can we achieve a harmonious relationship between doctors and patients.关键词
门诊药房/窗口服务/质量Key words
outpatient pharmacy/window service/quality分类
医药卫生引用本文复制引用
付燕霞,李连新..门诊药房窗口服务质量提升探讨[J].中国药业,2016,25(20):89-90,91,3.
