武汉工程职业技术学院学报2016，Vol.28Issue(4)：30-32,3.
钢企客户服务交互系统设计
Design of Customer Service Interaction System in Steel Enterprises
芮晓龙 1尹开会2
作者信息
- 1. 武汉大学信息管理学院 湖北 武汉 430072
- 2. 武汉钢铁股份有限公司营销中心 湖北 武汉 430083
- 折叠
摘要
Abstract
Customer service system is a coordinated system of personnel ,business processes ,technolo‐gy and strategy ,it provides appropriate access to organizational resources through an interactive channel of communication to create customer value and enterprise value .Based on the experience of the authors’ actu‐al participation in the project construction of an enterprise customer service call center ,this paper puts for‐ward the overall planning ,architecture design and software design ideas .关键词
钢铁企业/客户服务/呼叫中心/营销/系统规划/信息交互Key words
steel enterprises/customer service/call center/marketing/system planning/information exchange分类
信息技术与安全科学引用本文复制引用
芮晓龙,尹开会..钢企客户服务交互系统设计[J].武汉工程职业技术学院学报,2016,28(4):30-32,3.
