中国医院用药评价与分析2016，Vol.16Issue(12)：1720-1722,3.DOI:10.14009/j.issn.1672-2124.2016.12.049
医疗改革背景下门诊药房绩效考核管理的实践与思考
Practice and Consideration of Performance Evaluation Management in Outpatient Pharmacy Under the Background of Health Care Reform
张雪莹 1刘立丽 2李阳 2李淋 2陈玉文1
作者信息
- 1. 沈阳药科大学工商管理学院，辽宁沈阳 110016
- 2. 北京市昌平区中西医结合医院药剂科，北京 102208
- 折叠
摘要
Abstract
OBJECTIVE:To probe into the practice of performance evaluation management in outpatient pharmacy under the background of health care reform .METHODS: The outpatient pharmacy of Beijing Changping Hospital of Integrated Traditional Chinese and Western Medicine ( hereinafter referred to as “our hospital”) began to implement performance management since 2014, namely, the evaluation results were linked with bonus .The clinicians‘ and patients’ satisfaction toward pharmacists , the qualified rate of prescriptions and the total amount of pharmacy service were compared before and after the performance management .RESULTS: After the implementation of performance evaluation management , the average waiting time of dispensary decreased from 20 minutes in 2013 to 7 minutes in 2016.The qualified rate of prescriptions increased from 89%in 2013 to 95%in 2016, which was in a increase trend year by year.The number of prescription interventions increased from 105 in 2013 to 348 in 2016.The inventory account coincidence rate increased from 85%in 2013 to 95%in 2016.CONCLUSIONS:The performance evaluation management is helpful to guide the hospital pharmacists in the direction of medical reform under the background of health care reform , and to improve the overall level of pharmacy service and management level .关键词
医疗改革/门诊药房/绩效考核管理Key words
Health care reform/Outpatient pharmacy/Performance evaluation management分类
医药卫生引用本文复制引用
张雪莹,刘立丽,李阳,李淋,陈玉文..医疗改革背景下门诊药房绩效考核管理的实践与思考[J].中国医院用药评价与分析,2016,16(12):1720-1722,3.
