经济与管理研究2017，Vol.38Issue(2)：80-86,7.DOI:10.13502/j.cnki.issn1000-7636.2017.02.009
情绪劳动与员工离职意愿--情绪耗竭与组织支持感的作用
Emotional Labor and Turnover Intention:Emotional Exhaustion as Mediator and Perceived Organizational Support as Moderator
摘要
Abstract
Based on the conservation of resources theory,this paper investigated the effect of emotional labor on employees’ turnover intention by using data collected from 22 1 service firms’ employees.Moreover,this paper examined the mediating effect of emotional exhaustion and the moderating effect of perceived organizational support. The results indicate that:surface acting plays a positive effect on turnover intention of employees,emotional exhaustion partially mediates the relationship between surface acting and emotional exhaustion,and perceived organizational support moderates the relationship between emotional exhaustion and employees’ turnover intention.关键词
情绪劳动/离职意愿/情绪耗竭/组织支持感Key words
emotional labor/turnover intention/emotional exhaustion/perceived organizational support分类
管理科学引用本文复制引用
赵慧军,席燕平..情绪劳动与员工离职意愿--情绪耗竭与组织支持感的作用[J].经济与管理研究,2017,38(2):80-86,7.基金项目
国家自然科学基金项目“忧患型领导的理论构建、结构测量及其对员工变革反应的影响机制研究” （）
