运筹与管理2016，Vol.25Issue(6)：68-74,7.DOI:10.12005/orms.2016.0203
考虑客户消费行为的易逝品物流配送干扰管理模型
Model of Disru ption Manage ment with Consu mption Behavior in Logistic Distribution of Perishable Goods
摘要
Abstract
It is difficult to continue to carry out the original plan effectively when the disruption occurs in logistic distribution of perishable goods.Based on disruption management,this research aims to improve the science of the decision making by combining the consumption behavior in behavioral science with the quantitative analysis in operations research.At the beginning,the customers are segmented from the following three aspects:recency, purchase frequency and average purchase amount.Then,the problem of disruption management is divided into two stages:the first stage is to handle the customers with priority service and the second stage is to handle the customers with normal service.Furthermore,a model of disruption management characteristic of two-stage and multi-objective is formed and an improved ant colony optimization is put forward to solve the above model.The computational test shows that although it requires the higher cost,our approach finishes the task of the more important customer.The result proves that our approach is helpful to improve the potential profit of enterprise for minimizing the system deviation in logistic distribution.关键词
物流配送/干扰管理/消费行为/易逝品Key words
logistic distribution/disruption management/consumption behavior/perishable goods分类
管理科学引用本文复制引用
丁秋雷,胡祥培,姜洋,胡润波..考虑客户消费行为的易逝品物流配送干扰管理模型[J].运筹与管理,2016,25(6):68-74,7.基金项目
国家自然科学基金（71301020、71272093）；教育部哲学社会科学研究重大课题攻关项目（12JZD025）；辽宁省教育厅优秀人才项目（WJQ2014030）；辽宁省教育厅科学研究一般项目 （）
