数字图书馆论坛Issue(4)：16-21,6.DOI:10.3772/j.issn.1673-2286.2017.04.003
数字图书馆用户满意度影响因素实证研究
An Empirical Study on the Influencing Factors of User Satisfaction of Digital Library
摘要
Abstract
In order to improve the quality of digital library information service, and then increase the user satisfaction, based on the LibQUAL+TM, this paper uses the literature method and expert interview method to analyze and summarize current research results, and put forward influencing factors of user satisfaction of digital library and research hypothesis. The paper uses the method of questionnaire to collect the data and analyzes the reliability and validity of the questionnaire, and the research hypothesis are validated through correlation analysis and factor analysis. On this basis, in order to avoid multiple co-linear relationships in the process of multiple regression analysis, the factors are extracted by principal component analysis and rotated by the maximum variance method, and then the paper calculates the factor loading and the score of common factors and establishes the influencing factors model of user satisfaction of digital library and does an empirical study. The results show that Digital Library, in order to improve user satisfaction, should strengthen the construction of factors related to information factors, human-computer interaction factors and user factors, and rapidly achieve and improve the goal of user satisfaction of digital library.关键词
数字图书馆/用户满意度/相关分析/因子分析/回归分析Key words
Digital Library/User Satisfaction/Correlation Analysis/Factor Analysis/Regression Analysis分类
社会科学引用本文复制引用
孟猛,朱庆华..数字图书馆用户满意度影响因素实证研究[J].数字图书馆论坛,2017,(4):16-21,6.基金项目
本研究得到国家社会科学基金重大项目"面向大数据的数字图书馆移动视觉搜索机制与应用研究"(编号:15ZDB126)资助. （编号:15ZDB126）
