森林工程2017，Vol.33Issue(4)：78-82,88,6.
高铁客运枢纽接驳交通设施服务质量模糊综合评价
Fuzzy Synthetic Evaluation of Connecting Facility Service Quality in High-speed Railway Passenger Transport Hub
摘要
Abstract
The service quality of the connecting facility in the high speed railway passenger transport hub will directly affect the transfer efficiency of the passengers.It is necessary to evaluate the facility service quality under the condition of the fixed layout of facilities.Based on the analysis of the influencing factors and the basic rules of the service quality of the connecting facility,the evaluation index system is established from 5 dimensions,such as the rapidness,convenience,comfort,safety and reliability.According to the survey of passenger transfer perception,the weight of each evaluation index is determined.Based on the principle of fuzzy mathematics,the weighted average algorithm is used to do the fuzzy synthetic evaluation of the service quality.In the case of Harbin west station,this paper evaluates the service quality of the existing connecting facilities based on the result of questionnaire survey of passengers and experts.The conclusion of comprehensive score of 4.3 points(out of a total of 5 points)shows it has a good service quality.The results can provide a reference basis for the analysis of the service quality of the connecting facility of the high-speed railway passenger transport hub.关键词
高铁客运枢纽/接驳交通设施/服务质量/模糊综合评价Key words
High-speed railway passenger transport hub/connecting facility/service quality/fuzzy synthetic evaluation分类
交通工程引用本文复制引用
塔建,裴玉龙..高铁客运枢纽接驳交通设施服务质量模糊综合评价[J].森林工程,2017,33(4):78-82,88,6.基金项目
国家自然科学基金重点项目(51638004) （51638004）
国家自然科学基金面上项目(51278158) （51278158）
