中国心理卫生杂志2017，Vol.31Issue(5)：382-388,7.DOI:10.3969/j.issn.1000-6729.2017.05.009
影院员工工作压力和工作结果的关系——情绪劳动的中介作用
Occupational stress and job burnout, job satisfaction in cinema employees: Mediating effect of emotional labor and emotion regulation
摘要
Abstract
Objective:T explore the longitudinal mediation of emotional labor and emotion regulation between occupational stress and job burnout in cinema employees.Methods:This study was a two-point longitudinal study (Interval of 2 months) with the 1067 employees from 44 city cinemas across the country as the sample,using the Emotional Labor Questionnaire (ELQ) to measure the degree of emotional labor,Emotion Regulation Questionnaire (ERQ) to measure the degree of emotion regulation,Occupational Stress Indicator-2(OSI-2) to measure the degree of occupational stress,Maslach Burnout Inventory(MBI) to measure the degree of job burnout and Job Satisfaction Scale to measure the degree of job satisfaction.A series of structural equation model analyses was conducted for data analyses.Results:The scores of expression suppression were negatively correlated with scores of occupational stress (r =-0.16,P ＜0.01),and positively correlated with the scores of job satisfaction (r =0.17,P ＜0.01).The structural equation model which include the scores of occupational stress as the predictive variable,the scores of emotional labor and emotion regulation as the mediator,the scores of job burnout and job satisfaction as the outcome variable fit well.Emotional labor (surface acting and deep acting) acted as a mediator between occupational stress and job burnout(95 ％ CI:0.03-0.05;0.02-0.05).Emotion regulation (cognitive reappraisal) acted as a mediator between occupational stress and job bumout(95％ CI:0.01-0.03).Conclusion:Emotional labor and emotion regulation acted as a mediator between occupational stress and occupational outcomes.Expression suppression has positive effect in Chinese culture.People who well in using cognitive reappraisal can lead to positive work effect througgh more deep acting and less surface acting.关键词
情绪劳动/情绪调节/工作压力/工作倦怠/工作满意度Key words
emotional labor/emotion regulation/occupational stress/job burnout/job satisfaction分类
社会科学引用本文复制引用
聂晗颖,甘怡群,崔婧..影院员工工作压力和工作结果的关系——情绪劳动的中介作用[J].中国心理卫生杂志,2017,31(5):382-388,7.基金项目
国家自然科学基金(31271094). （31271094）
