现代医院2017，Vol.17Issue(5)：647-650,655,5.DOI:10.3969/j.issn.1671-332X.2017.05.008
医院服务文化及其与员工满意度关系研究
Research on the Relationship between Hospital Service Culture and Employee Satisfaction
蒋宗顺 1张卫国 1覃秀学 1吴凤萍1
作者信息
- 1. 柳州市潭中人民医院 广西柳州 545007
- 折叠
摘要
Abstract
Objective To explore the relationship between hospital service culture model and the satisfaction degree of employees.Methods To build a hospital service culture model through qualitative and quantitative research and make it into the hospital service culture questionnaire and use the satisfaction scale to investigate and analyze the sample.Results The hospital service culture model conforms to the standard modeling, which consists of a sense of belonging, sense of achievement, ability development, self-reconciliation, humanization, effective communication, effective performances and win-win.These eight factors have significant positive correlations with the employee satisfaction (P<0.01).Regression analysis showed that the 8 factors on employee satisfaction prediction coefficient was between 0.062~0.241 (P<0.05 or P<0.01, P<0.001).Conclusion The sense of belonging, sense of achievement, development ability, self-congruity, humanity, effective communication, efficiency and win-win in hospital service culture have become positive predictors in different degree and range of employee satisfaction.关键词
医院/服务文化/员工/满意度/关系Key words
Hospital Service Culture/Employee Satisfaction Relationship分类
医药卫生引用本文复制引用
蒋宗顺,张卫国,覃秀学,吴凤萍..医院服务文化及其与员工满意度关系研究[J].现代医院,2017,17(5):647-650,655,5.
