中国医疗设备2017，Vol.32Issue(6)：159-162,4.DOI:10.3969/j.issn.1674-1633.2017.06.043
新购进医疗设备售后服务评价研究
Research on After-sale Service Evaluation of Newly-purchased Medical Equipment
尹军 1刘相花 1徐力 1颜乐先 1张和华 1赖晓娟 1彭润 1任庆惠1
作者信息
- 1. 第三军医大学大坪医院野战外科研究所 医学工程科,重庆 400042
- 折叠
摘要
Abstract
Objective Through researching the suppliers' after-sale service during the process of re-evaluation system of newly-purchased medical equipment supplier in the first year and exploring the method of medical equipment management, to ensure the safety and effectiveness of medical equipment being used in clinical. Methods A total of 460 copies of the one year period survey and evaluation forms of the newly-purchased medical equipment during supplier re-evaluation from 2012 to 2016 was collected, and the after-sale service contents were selected to analysis and summary. Results There were a number of problem evaluations, such as training effect in general, no maintenance in accordance with the contract, equipment repaired records and service response was not timely during the year 2012 to 2014. The full rate of the evaluation of the content is increasing year by year during the whole evaluating process, even this number reached 100% in 2016. Conclusion The measure re-evaluation system of newly-purchased medical equipment supplier improved the supplier's after-sale service level effectively. The improvement of the supplier after-sale service, reduced the early failure rate of the newly-purchased medical equipment after start being used and ensured the quality and safety of medical equipment in clinical application.关键词
医疗设备/售后服务/供应商再评价/新购进医疗设备Key words
medical equipment/after-sale service/re-evaluation of supplier/newly-purchased medical equipment分类
医药卫生引用本文复制引用
尹军,刘相花,徐力,颜乐先,张和华,赖晓娟,彭润,任庆惠..新购进医疗设备售后服务评价研究[J].中国医疗设备,2017,32(6):159-162,4.
