心理科学进展2017，Vol.25Issue(7)：1103-1113,11.DOI:10.3724/SP.J.1042.2017.01103
道歉在信任修复中的作用:来自元分析的证据
The trust repair effect of apology: A systematic review and meta-analysis
摘要
Abstract
A meta-analysis was conducted to explore the effect of apology on trust repair,as well as potential moderators of this effect.A literature research yielded 18 qualified papers with 36 effect sizes and 4731 participants.Heterogeneity test indicated that random effects model was appropriate for the meta-analysis.Results showed that apology played a positive effect on trust repair (d =0.44,p ＜ 0.001).This repair effect was moderated by type of trust violation and type of control group.Compared with the integrity-based trust violation,apology produced a better repair effect on competence-based trust violation.In addition,larger effect was found when silence control group was used than when deny control group was used.No other moderators were found.关键词
道歉/信任修复/元分析/调节效应Key words
apology/trust repair/meta-analysis/moderate effect分类
社会科学引用本文复制引用
袁博,董悦,李伟强..道歉在信任修复中的作用:来自元分析的证据[J].心理科学进展,2017,25(7):1103-1113,11.基金项目
国家自然科学基金(31600914)、教育部人文社会科学基金(15YJC190026)和浙江省哲学社科规划项目(16NDJC105YB)资助. （31600914）
