工业工程2017，Vol.20Issue(3)：15-22,8.DOI:10.3969/j.issn.1007-7375.e17-2043
交互视角下产品服务系统方案优选模型
An Optimization Model of Product Service System under Conjoint Perspective
摘要
Abstract
Customer involvement is one of the typical features of service-oriented manufacturing, which is helpful for manufacturers to provide effective service system for the customers, in which the interaction between supply and demand becomes the key problem of the process implementation. Firstly, the implementation process of the product service system is expounded, and then a bi-level programming model is built taking customer satisfaction maximization as the upper objective and enterprise cost minimization as the lower objective, and a method is presented to solve this model. Finally, an example analysis proves the validity of the theoretical research. The results show that the implementation of service-oriented manufacturing objectively needs the interaction of both the supply and the demand and that effective interaction not only helps manufacturers to solve customer problems with limited resources, but also helps customers more clearly know the solution to their own problems.关键词
产品服务系统/交互/双层规划/客户满意度/企业成本Key words
product service system/conjoint/bi-level programming/customer satisfaction/manufacturing cost分类
管理科学引用本文复制引用
罗建强,吴启飞,李昊,冯庆华..交互视角下产品服务系统方案优选模型[J].工业工程,2017,20(3):15-22,8.基金项目
国家自然科学基金资助项目(71472077 （）
71172191) （）
陕西省教育厅科学研究计划资助项目(16JK1286) （16JK1286）
江苏省普通高校专业学位研究生创新计划项目(省立省助)(SJZZ16-0188) （省立省助）
