中国输血杂志2017，Vol.30Issue(6)：631-632,2.DOI:10.13303/j.cjbt.issn.1004-549x.2017.06.023
献血者满意度调查对采供血工作的影响
Result analysis of blood donor satisfaction survey in Dongguan
摘要
Abstract
Objective To analyze the satisfaction survey results of blood donors and adjust the working methods and strategies,in order to provide a reliable basis for the recruitment and development of blood donation teams.Methods The feedback was collected as part of the donors' satisfaction survey and telephone interviews through modem blood bank management system.The data were analyzed statistically.Results The total satisfaction rate of blood donors was 97.82％.The rate of dissatisfaction of repeat donors was higher than that of the first donors (P＜0.05).The rates of dissatisfaction were higher with service attitude and personnels who collected blood from the feedbacks of blood donors.Professional skill levels had great effect on donors' desire to donate again.Conclusion Enhancing staff's awareness on their service attitudes,cultivating their professional skills,and strengthening the training of blood collection workers can improve the satisfaction of blood donors and promote the recruitment and development of blood donation team.关键词
无偿献血/满意度/服务/质量Key words
blood donation/satisfaction/service/quality分类
医药卫生引用本文复制引用
贝孟辉,李丽颜,曾雅静,钟炽辉,何子毅,陈庆恺..献血者满意度调查对采供血工作的影响[J].中国输血杂志,2017,30(6):631-632,2.基金项目
东莞市医疗卫生类科技计划项目(20160515000464) （20160515000464）
