电力需求侧管理2017，Vol.19Issue(5)：52-54,3.DOI:10.3969/j.issn.1009-1831.2017.05.013
基于大数据的95598优质服务管理创新与实践
Innovation and practice of 95598 quality service management based on big data
张爽 1景伟强 1罗欣 1孙婉胜 1魏骁雄 1朱蕊倩1
作者信息
- 1. 国网浙江省电力公司 电力科学研究院,杭州310006
- 折叠
摘要
Abstract
With the arrival of large data and cloud computing era, the service management of power enterprises needs to reduce the experience of management, will transfer more energy into the data value mining and utilization,so that data?driven decision?mak?ing, improve enterprise management efficiency. At the same time, customer?oriented service awareness increased, 95598 customer demands information increasingly attention,in the face of growing data and services to enhance the upward pressure on the provincial customer service center business analysis model and management methods put forward higher requirements. This paper presents an innovative approach to service management in the era of large data. The introduction of technological innovation and management inno?vation has achieved remarkable results in terms of power failure re?sponse,index quality control and normal mode of operation.关键词
客户服务/停电响应/指标质量管控/工作模式创新Key words
customer service/power falure response/indica⁃tor quality control/work mode innovation分类
管理科学引用本文复制引用
张爽,景伟强,罗欣,孙婉胜,魏骁雄,朱蕊倩..基于大数据的95598优质服务管理创新与实践[J].电力需求侧管理,2017,19(5):52-54,3.
