中国医疗设备2017，Vol.32Issue(11)：140-143,4.DOI:10.3969/j.issn.1674-1633.2017.11.036
门诊预约挂号分时段就诊系统的应用
对提高门诊服务效率的作用
Effect of Application of Outpatient Appointment Registration System in Improving the Efficiency of Outpatient Service
薛雯 1芦巧玲1
作者信息
- 1. 西安交通大学第二附属医院医保合疗办公室,陕西西安 710004
- 折叠
摘要
Abstract
Objective To explore the influence of outpatient appointment registration system in improving the efficiency of outpatient service.Methods Five hundred patients registered in our hospital from February to October 2016 were selected randomly, and were divided into appointment registration group and outpatient queuing registration group according to the registration Methods , and all the patients were investigated by questionnaire. The ways of appointment, age distribution, appointment classification were analyzed in the appointment group, to evaluate the application of appointment registration system. The waiting time, smooth degree of treatment and patients' satisfaction were contrasted and analyzed.Results Among 500 cases of patients, 214 cases were registered, and the rate was significant lower than that of traditional queuing registration (P<0.05).The number of patients less than or equal to 45 years, high school and above the proportion in the appointment registration group were significantly higher than those in the outpatient queue up group (P<0.05). Waiting time was (14.25±4.29) min in the appointment registration group, significantly shorter than that of (29.56±9.30) min in the outpatient registration group (P<0.05). The success rate and satisfaction degree of patients were 94.39% and 96.73% in the registration group, significantly higher than those of 85.66% and 91.26% in the outpatient registration group (P<0.05).Conclusion Outpatient appointment time attendance system can shorten waiting time of patients, and improve efficiency and service satisfaction.关键词
预约挂号/分时段就诊/服务效率/满意度调查Key words
appointment registration/time visit/service efficiency/satisfaction survey分类
医药卫生引用本文复制引用
薛雯,芦巧玲..门诊预约挂号分时段就诊系统的应用
对提高门诊服务效率的作用[J].中国医疗设备,2017,32(11):140-143,4.
