中国药房2017，Vol.28Issue(33)：4629-4632,4.DOI:10.6039/j.issn.1001-0408.2017.33.06
我院临床护士对PIVAS服务满意度的调查分析
Investigation and Analysis of Clinical Nurses' Satisfactory Degree to PIVAS in Our Hospital
倪倍倍 1冷萍 1刘晓英 1代梦 1王运芳 1李静1
作者信息
- 1. 青岛大学附属医院药学部,山东青岛 266000
- 折叠
摘要
Abstract
OBJECTIVE:To provide reference for improving the service quality of PIVAS in our hospital. METHODS:Satis-faction questionnaire was designed by us. The survey was conducted among clinical nurses from 40 wards of our hospital about their satisfactory degree to pharmaceutical care of PIVAS and related influential factors. The survey data were analyzed statistically. RESULTS:A total of 280 questionnaires were sent out,and 271 effective questionnaires were collected with effective recovery of 96.79%. The overall satisfaction degree of nurses to PIVAS services was higher [(4.31±0.89)points]. The top 3 items were"drug admixture correction rate""infusion order rationality"and"drug packing quantitative accuracy rate rate",scored (4.57 ± 0.70), (4.56 ± 0.73) and (4.50 ± 0.76),respectively;the last 3 items of satisfaction were"timeliness of telephone answering service""timeliness of temporary medical orders'distribution"and"serviceable time for temporary medical orders'admixture",scored (3.73 ± 1.16),(3.75 ± 1.03) and (3.96 ± 1.01),respectively. The univariate analysis and multivariate analysis showed that there were statistical differences in the satisfaction score among nurses with different ages from different departments(P<0.01). The nurs-es in cardiovascular medicine department and ICU showed lowest satisfaction on service effect,and the nurses aged 20-29 years old showed highest satisfaction on service effect. There was no statistical significance in satisfactory degree among nurses with different gender,nursing ages,education background and professional titles(P>0.05). CONCLUSIONS:The overall satisfaction of clinical nurses to PIVAS service is favorable. The items of temporary medical orders-related service score the lowest,and service effect is related to nurses'departments and age. It is necessary to combine the shortage of work and the demand of clinical services to strengthen the management and promote the continuous improvement of PIVAS service quality.关键词
静脉用药调配中心/药学服务/满意度/调查/分析Key words
PIVAS/Pharmaceutical care/Satisfactory degree/Investigation/Analysis分类
医药卫生引用本文复制引用
倪倍倍,冷萍,刘晓英,代梦,王运芳,李静..我院临床护士对PIVAS服务满意度的调查分析[J].中国药房,2017,28(33):4629-4632,4.
