中国美容医学2017，Vol.26Issue(12)：119-121,3.
PDCA循环质量管理方法对提高门诊护理工作满意度的效果研究
The Effect of PDCA Cycle Quality Management on Improving the Satisfaction of Outpatient Nursing
摘要
Abstract
Objective To explore the changes of patients' satisfaction in outpatient nursing of general hospital before and after the implementation of PDCA cycle quality management.Methods 302 patients with visited and return visited in our hospital from June 2014 to December 2014(before the PDCA cycle quality management)were selected as the control group.328 patients in our hospital from January 2015 to June 2015(after the PDCA cycle quality management)were selected as the experimental group.Patients in the control group received routine outpatient treatment process.The experimental group implemented PDCA cycle quality management method.Results After the implementation of PDCA cycle quality management,the satisfaction rate of outpatient nursing,health education and effective communication of nurses and patients were higher than those before implementation(P<0.05).Conclusion After the implementation of PDCA cycle quality management,the satisfaction of outpatient nursing was significantly improved in outpatients and re-visiting patients.关键词
门诊专科护理/PDCA循环质量管理/医学伦理/护理伦理/护理满意度Key words
outpatient specialist nursing/PDCA cycle quality management/medical ethics/nursing ethics/nursing satisfaction分类
医药卫生引用本文复制引用
范艳梅,姚聪,陈小菲,杜超..PDCA循环质量管理方法对提高门诊护理工作满意度的效果研究[J].中国美容医学,2017,26(12):119-121,3.基金项目
西安交通大学第二附属医院院基金[YJ(HL)201306] （HL）
