重庆医学2018，Vol.47Issue(5)：657-659,3.DOI:10.3969/j.issn.1671-8348.2018.05.025
患者感知医疗服务质量对满意度和行为意向的影响研究
Study on influence of patient perceived medical service quality on satisfaction and behavioral intention
摘要
Abstract
Objective To study the influence of patient perceived medical service quality on the satisfaction and behavioral intention.Methods The AMOS21.0 software was adopted to construct a structural equation model with satisfaction as a medium for conducting the path analysis among the perceived medical service quality,satisfaction and behavioral intention.Results The perceived medical service quality produced the direct impact on behavioral intention(y=0.50) and satisfaction(γ=0.87),the satisfaction produced the direct impact on behavioral intention(γ=0.38);with the satisfaction as a medium,the perceived medical service quality had the indirect impact(0.33) on behavioral intention and the intermediary rate was 39.76％.Conclusion The perceived medical service quality has active influence on the patient satisfaction and behavior intention,and indirectly acts on the behavioral intention with the satisfaction as intermediary agent.关键词
感知医疗服务质量/满意度/行为意向/路径分析/中介效应Key words
perceived quality of medical service/satisfaction/behavioral intention/path analysis/mediating effect分类
医药卫生引用本文复制引用
曾雪琴,刘鲁蓉,李文娟,蒋雨婷,周蕾,于伟..患者感知医疗服务质量对满意度和行为意向的影响研究[J].重庆医学,2018,47(5):657-659,3.基金项目
四川省基层卫生事业发展研究中心重点项目(SWFZ16-Z-02). （SWFZ16-Z-02）
