中国全科医学2018，Vol.21Issue(7)：856-860,5.DOI:10.3969/j.issn.1007-9572.2018.07.021
健康扶贫视角下基于客户关系管理的慢性病管理体系研究
Chronic Disease Management System based on CRM in China: a Study during the Implementation of Anti-poverty Programs in Health Promotion
摘要
Abstract
Chronic disease poses a great threat to people's health in China. The chronic disease management is a key area of health work in China. With the development of healthcare reform, health awareness is becoming more and more important. One significant reason that associates with poor population is difficult to get rid of poverty in China is "falling into illness in poverty, staying in poverty due to illness". For winning the tough battle against poverty, anti-poverty programs in health promotion have been formulated and launched by the Central Committee of the Communist of China and the State Council, which is of great significance in facilitating the building of a healthy China, completing the process of building a moderately well-off society in all aspects. In view of the status of domestic chronic disease management and the existed challenges (related programs need to be further developed although some achievements have been made in chronic disease management, lack of a scientific chronic disease management system and a scientific, reasonable and effective chronic disease management evaluation system), based on the review of the status of chronic disease management in foreign countries, from a perspective of customer relationship management (CRM), we developed a chronic disease management system (including information subsystem of chronic disease patients, network-based chronic disease management service subsystem, chronic disease management evaluation subsystem), hoping to improve the domestic chronic disease management (including the management quality and efficiency), and to provide a theoretical basis for policy-makers to formulate targeted policies for precision poverty alleviation.关键词
慢性病/疾病管理/健康扶贫/客户关系管理Key words
Chronic disease/Disease management/Health poverty alleviation/Customer relationship management分类
医药卫生引用本文复制引用
汤少梁,沈旖旎..健康扶贫视角下基于客户关系管理的慢性病管理体系研究[J].中国全科医学,2018,21(7):856-860,5.基金项目
国家自然科学基金资助项目(71673148) （71673148）
教育部人文社会科学研究规划基金项目(15YJA630060) （15YJA630060）
江苏省社会科学基金项目(15GLB014) （15GLB014）
