中国心理卫生杂志2018，Vol.32Issue(1)：72-77,6.DOI:10.3969/j.issn.1000-6729.2018.01.013
公交车司机情绪智力和情绪劳动与工作满意度的关系
Relations of job satisfaction to emotional intelligence and emotional labor in bus drivers
摘要
Abstract
Objective:To explore the relationship among emotional intelligence,emotional labor and job satisfaction.Methods:Totally 257 bus drivers [158 males and 99 females,aged 17 to 50 years,mean age (32 ± 7)years] in Jinan were surveyed with the Emotional Intelligence Scale (EIS),the Emotional Labor Scale (ELS) and the Minnesota Satisfaction Questionnaire (MSQ).Bootstrap was used to test the mediating effect.Results:The scores of EIS and ELS were both positively correlated with the MSQ scores (r =0.28,0.23,Ps ＜0.01) in the bus drivers.The surface acting (SA) scores were negatively correlated with the MSQ scores (r =-0.18,P ＜ 0.01),and the deep acting (DA) score were positively correlated with the MSQ scores (r =0.40,P ＜ 0.01).Mediating effect test showed that the indirect effect of surface acting was 0.07 (95％ CI:0.01-0.16),and the indirect effect of deep acting was 0.10 (95％ CI:0.03-0.21).Correspondingly,the direct effect of emotional intelligence on job satisfaction respectively was 0.35 (95％ CI:0.20-0.58) and 0.33 (95％ CI:0.12-0.53).Conclusion:These findings support that the bus drivers with higher emotional intelligence may be more satisfied with their job.Emotional intelligence is found to indirectly influence job satisfaction through surface acting and deep acting,and it may affect the bus drivers more effectively choose and use emotion regulation strategies.关键词
公交车司机/情绪智力/情绪劳动/工作满意度/深层动作/表层扮演Key words
bus drivers/emotional intelligence/emotional labor/job satisfaction/surface acting/deep acting分类
社会科学引用本文复制引用
高飞,赵蓉蓉,林婷婷..公交车司机情绪智力和情绪劳动与工作满意度的关系[J].中国心理卫生杂志,2018,32(1):72-77,6.基金项目
2015年国家级大学生创新创业训练计划项目:公交车司机情绪智力、情绪工作和工作满意度关系的研究-以济南市为例阶段性成果(201510445179) （201510445179）
