山东科学2018，Vol.31Issue(2)：72-78,7.DOI:10.3976/j.issn.1002-4026.2018.02.012
宁波市公共自行车服务满意度评价模型构建研究
Study on service satisfaction evaluation modeling of public bicycle in Ningbo
摘要
Abstract
Taking Ningbo public bicycle as a case study,the factor analysis and binomial logistic method were combined to analyze the 1 688 inhabitants' valid satisfaction questionnaires.Factor analysis was used to select six factors,and the binornial logistic method was used to remove and select five effective factors,thus the service satisfaction evaluation model of public bicycle was built to evaluate current service satisfaction of public bicycle in Ningbo.At the same time,the evaluation model was checked by random sampling of 5％ questionnaires which was not participating in modeling,so as to ensure the accuracy and rationality of the model.The results of research are helpful to evaluate current Ningbo citizens' service satisfaction of public bicycle,and is suitable for the prediction of the service satisfaction of public bicycle in the future.关键词
公共自行车/服务满意度/因子分析/二项logistic法Key words
public bicycle/service satisfaction/factor analysis/binomial logistic method分类
交通工程引用本文复制引用
陈文鑫,岳昊,韩红艳,施翔匀..宁波市公共自行车服务满意度评价模型构建研究[J].山东科学,2018,31(2):72-78,7.基金项目
国家自然科学基金(71771013,71501011) （71771013,71501011）
外专局高端外国专家项目(SN20174100151) （SN20174100151）
北京城市交通协同创新中心专项基金 （）
