中国医疗设备2018，Vol.33Issue(2)：13-15,3.DOI:10.3969/j.issn.1674-1633.2018.02.004
大型医疗设备售后服务质量调查指标体系的建立
Establishment of After-Service Satisfaction Index System of Large-Scale Medical Equipment
摘要
Abstract
Objective To establish an objective and feasible evaluation index system for the after-sales service quality of large-scale medical equipment.Methods The index system and investigation method were built up according to the evaluation system for after-sales service of commodity and criterion on measurement of satisfaction in sommercial and service trade.Results The specific after-sales service contents of large-scale medical equipment were added into the index system for the investigation of general medical equipment. The long-term survey result showed that the comprehensive satisfaction was on the rise. Conclusion It is an important method to evaluate the after-sale service quality of large-scale medical equipment manufacturers by means of establishing standard evaluation system and method. It is helpful for manufacturers to grasp the user's needs accurately and improve the quality of service.关键词
售后服务/医疗设备/评价指标体系/用户满意度Key words
after-service/medical device/evaluation index system/customer satisfaction分类
医药卫生引用本文复制引用
汪黎君,李斌,姜瑞瑶,钱建国,王龙辰,毕帆,金玮,储呈晨,郑蕴欣,陈颖..大型医疗设备售后服务质量调查指标体系的建立[J].中国医疗设备,2018,33(2):13-15,3.基金项目
国家重点研发计划"数字诊疗装备研发"试点专项(2016YFC0106803) （2016YFC0106803）
国家重点研发计划项目(2017YFC0113804) （2017YFC0113804）
国家重点研发计划项目(2016YFC0106707). （2016YFC0106707）
