护理研究2018，Vol.32Issue(7)：1091-1096,6.DOI:10.3969/j.issn.1009-6493.2018.07.024
凉山彝族自治州地区护患双方感知护理服务质量的研究
Research on nursing service quality perception between both patients and nurses in Liangshan Yi Autonomonus Prefecture area
摘要
Abstract
Objective:To understand the difference of nursing service quality perception between inpatients and ward nurses Liangshan Yi Autonomonus Prefecture area.Methods:Based on Service Quality (SERVQUAL) model,a constructed nursing service quality evaluation assessment was used to conduct a survey on 995 inpatients and 1 000 nurses provided service from 33 medical institutions in Liangshan Yi Autonomonus Prefecture area.Results:There was a statistically significant difference nursing service quality perception between the inpatients and nurses (P＜0.05).Conclusions:There were differences in nursing service quality perception between the inpatients and nurses.The guarantee was the primary problem of improving the quality of medical service and paying attention to the patients'feeling.The guarantee service consciousness of nurses should be improved.关键词
护理服务质量/评价/期望/感知/住院病人/病房护士Key words
nursing service quality/evaluation/expectations/perception/inpatients/ward nurses分类
医药卫生引用本文复制引用
朱建军,袁晔,陈晓玲,李再菊..凉山彝族自治州地区护患双方感知护理服务质量的研究[J].护理研究,2018,32(7):1091-1096,6.基金项目
2014年凉山彝族自治州学术和技术带头人培养资金项目,编号:凉人社办发[2014]263号. （）
