数字图书馆论坛Issue(5)：18-24,7.DOI:10.3772/j.issn.1673-2286.2018.05.003
信息专员服务质量评价及优化策略研究
The Quality Evaluation and Optimization Strategy of Informationists's; Service
栾冠楠 1吴瑶 1孙金立 2唐小利1
作者信息
- 1. 中国医学科学院医学信息研究所/图书馆,北京 100005
- 2. 中国人民解放军空军军医大学图书馆,西安 710032
- 折叠
摘要
Abstract
Choose the First Affiliated Hospital of the Fourth Military Medical University as the pilot unit, to the empirical study of information service. Based on the LibQUAL+?model, the paper builds informationists' service evaluation system. Through repeated measurement method on the object of study, the paper evaluates informationists' service before and after by the user satisfaction. It analyzes service quality survey and puts forward the optimization tactics of the informationists' service.关键词
医学图书馆/信息专员/服务质量评价/实证研究Key words
Medical Library/Informationist/Service Quality Evaluation/Empirical Study分类
社会科学引用本文复制引用
栾冠楠,吴瑶,孙金立,唐小利..信息专员服务质量评价及优化策略研究[J].数字图书馆论坛,2018,(5):18-24,7.
