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政府数据开放平台用户评论情感差异分析

刘桂琴

数字图书馆论坛Issue(2):18-23,6.
数字图书馆论坛Issue(2):18-23,6.DOI:10.3772/j.issn.1673-2286.2019.02.003

政府数据开放平台用户评论情感差异分析

Analysis of Sentiment Differences in User Comments of Government Data Open Platform

刘桂琴1

作者信息

  • 1. 湖北师范大学图书馆,黄石 435002
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摘要

Abstract

According to users’ comments and feedback on the open platform of government data, this paper makes sentiment analysis through subject classification, clarifies users’ satisfaction with the service provided by the platform and the existing problems, and provides new analysis ideas for optimizing the construction of open data platform. Firstly, the LDA model is used to extract the topic from the user comment data of Wuhan Government Open Data Website, and the deep neural network is used to classify the comment. On this basis, sentiment analysis is carried out to explore the emotional differences of different types of comment. LDA model extracts nine categories of topics. Combining with the results of emotional analysis, the emotional trend of two topics is satisfactory, and the emotional trend of six topics is general or unsatisfactory. Based on the analysis results, the deficiencies in platform services are summarized and the corresponding optimization strategies are put forward.

关键词

主题模型/政府数据开放平台/情感分析/情感差异

Key words

Topic Model/Government Data Open Platform/Sentiment Analysis/Sentiment Diversity

分类

社会科学

引用本文复制引用

刘桂琴..政府数据开放平台用户评论情感差异分析[J].数字图书馆论坛,2019,(2):18-23,6.

数字图书馆论坛

OACSSCICSTPCD

1673-2286

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