护理学报2019，Vol.26Issue(1)：68-71,4.DOI:10.16460/j.issn1008-9969.2019.01.068
情绪劳动策略在调节模式和护士工作满意度间的中介效应
Mediating Effect of Emotional Labor Strategy on Regulatory Mode and Nurses' Job Satisfaction
刘娜 1吴迪 2柳琴 1程菡 1杜晓丽 1张银玲1
作者信息
- 1. 空军军医大学 护理系, 陕西 西安 710032
- 2. 空军军医大学 心理系, 陕西 西安 710032
- 折叠
摘要
Abstract
Objective To explore the mediating effect of emotional labor strategy on regulatory mode and nurses ' job satisfaction.Methods The convenience sampling method was used in this study. The Regulatory Mode Scale (RMS), Emotional Labor Scale (ELS) and Job Satisfaction Survey (JSS) and a self-designed general information questionnaire were used to investigate 384 nurses from 3 tertiary grade A hospitals of Xi'an, then we established and tested the mediating model of emotional labor strategy between regulatory mode and nurses' job satisfaction. Results The total average score of nurses' job satisfaction was 3.37±0.81; that of dimension of exogenous job satisfaction was 3.47±0.79 and that of dimension of endogenous job satisfaction was 3.27±0.94. Nurses' job satisfaction wa s positively correlated with locomotion mode (r=0.305, P＜0.01) and deep acting (r=0.275, P＜0.01). Deep acting had a mediating effect on locomotion and nurses ' job satisfaction, and the direct and indirect effects of deep acting on nurses ' job satisfaction were0.223 and 0.081 respectively. Conclusion Regulatory mode can directly predict nurses ' job satisfaction, and there is a mediating effect of emotional labor strategy on the regulatory mode and the nurses ' job satisfaction. We should pay more attention to nurses ' job satisfaction, and improve their job satisfaction by training nurses' locomotion mode and stimulating them to use deep acting strategy and reducing the application of surface acting strategy.关键词
护士/工作满意度/调节模式/情绪劳动策略Key words
nurse/job satisfaction/regulatory mode/emotional labor strategy分类
医药卫生引用本文复制引用
刘娜,吴迪,柳琴,程菡,杜晓丽,张银玲..情绪劳动策略在调节模式和护士工作满意度间的中介效应[J].护理学报,2019,26(1):68-71,4.
