国际护理科学（英文）2022，Vol.9Issue(4)：481-489,9.
加纳彭特科斯特医院儿科护患沟通实践的质性研究
Pediatric nurse-patient communication practices at Pentecost Hospital,Madina:A qualitative study
Evans Osei Appiah 1Stella Appiah 1Samuel Kontoh 1Sarah Mensah 1Dorothy Baffour Awuah 1Awube Menlah 1Michael Baidoo1
作者信息
摘要
Abstract
Purpose:Delivering quality health care requires effective communication between health care providers and their patients.Nurse-patient effective communication remains a challenge in Ghana,despite criti-cism and concern expressed by the public.The study,therefore,aims to assess the effective nurse caregivers'communication practices among pediatric nurses at Pentecost Hospital,Madina.Methods:A qualitative exploratory and purposive sampling technique were used.Participants were engaged in Focus group discussions or face-to-face interviews.In all,4 focus group discussions were conducted with 7 participants in each group and 15 face-face in-depth interviews,with a total sample size of 43.The data was content analyzed.Interviews were taped recorded and transcribed verbatim.Results:The data analysis yielded 3 themes and 11 subthemes.The main themes were:effective communication practices,factors influencing effective communication,and attitudes towards effective communication.The study revealed how the participants communicated with patients who are deaf-mute,anxious,and those who refused treatment.In addition,participants reported how they used techniques such as silence,listening,and leading cues in communicating with patients and their relatives.Conclusion:Effective communication between pediatric nurses,patients,and their parents is ascertained to be a key tool in the delivery of quality health care.However,several factors are found to hinder this therapeutic communication.Hence,further studies are needed to improve effective communication skills among pediatric nurses and their patients to enhance health care for children.关键词
态度/沟通/加纳/护理人员/儿科护士/父母Key words
Attitude/Communication/Ghana/Nursing staff/Pediatric nurses/Parents引用本文复制引用
Evans Osei Appiah,Stella Appiah,Samuel Kontoh,Sarah Mensah,Dorothy Baffour Awuah,Awube Menlah,Michael Baidoo..加纳彭特科斯特医院儿科护患沟通实践的质性研究[J].国际护理科学（英文）,2022,9(4):481-489,9.
