科技情报研究2024，Vol.6Issue(1)：49-61,13.DOI:10.19809/j.cnki.kjqbyj.2024.01.005
基于KANO模型的突发疫情事件社区弱势群体应急信息需求研究
Research on Emergency Information Needs of Community Vulnerable Groups in Emergent Epidemic Events Based on KANO Model
摘要
Abstract
[Purpose/significance]In the event of an emergent epidemic,the community is an important channel for vulnerable groups to obtain emergency information,and understanding the information needs of vulnerable groups will help the community accurately provide information services,promote the emergency information reserves of the residents in the jurisdiction,and enhance their satisfaction.[Method/process]Taking the emergent epidemic as the background,the study combines the important information categories of the epidemic and related literature to investigate the emergency information needs of the disadvantaged groups in the community and classifies each need with the help of KANO questionnaire,in order to determine the priority of the community to optimize the emergency information service.[Result/conclusion]The priorities of emergency information services should be adjusted according to the basic demand,expectation demand,charm demand and irrelevant demand of vulnerable groups.By paying attention to the transformation of emergency needs and broadening the channels of information dissemination,which could guarantee the emergency information needs of vulnerable groups are satisfied.关键词
突发疫情事件/弱势群体/应急信息/KANO模型/社区信息治理Key words
emergent epidemic events/vulnerable groups/emergency information/KANO model/community information governance分类
社会科学引用本文复制引用
陈艳红,王欢..基于KANO模型的突发疫情事件社区弱势群体应急信息需求研究[J].科技情报研究,2024,6(1):49-61,13.基金项目
国家社会科学基金项目"重大公共卫生事件中弱势群体的应急信息获取研究"(编号:20BTQ061) （编号:20BTQ061）
