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公立医院志愿服务项目化管理的实践与探索OA

Explorationand practice of project management of voluntary service in public hospitals

中文摘要英文摘要

志愿服务是社会文明进步的重要标志,公立医院开展志愿服务项目化运作,可以精准丰富服务内容,改善患者就医体验,充分发挥品牌社会效应,是医疗机构志愿服务制度化、规范化发展中一个重要的实施过程.文章分别从项目开发、实施、监控及评估四个方面着手,就如何构建公立医院志愿服务项目化管理模式进行系统阐述,并结合实际分析项目化建设的困境及应对,为公立医院志愿服务项目化管理与品牌建设提供借鉴和参考,助力公立医院高质量发展.

Voluntary service is an important symbol of social civilization and progress.The project-based operation of volunteer service in public hospitals can accurately enrich the service content,improve the patient's medical experience,and give full play to the social effect of the brand,which is an important implementation process in the institutionalization and stand-ardized development of volunteer service in medical institutions.Starting from the four aspects of project development,implemen-tation,monitoring and evaluation,this paper systematically expounds on how to build the project-based management model of public hospital voluntary service,and analyzes the difficulties and solutions of project-based construction in combination with the actual situation,so as to provide references for the project-based management and brand building of public hospital voluntary serv-ice,and advance the high-quality development of public hospitals.

徐敏;莫明聪

广州医科大学附属第一医院 广东广州 510120

预防医学

公立医院志愿服务项目项目化管理

Public hospitalVoluntary service projectsProject management

《现代医院》 2024 (001)

11-13,19 / 4

10.3969/j.issn.1671-332X.2024.01.004

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