上海管理科学2024，Vol.46Issue(1)：77-85,9.
乐园游客排队最大接受时长影响因素研究
Research on the Influencing Factors of the Maximum QueuingTime of Park Tourists:An Empirical Study on Shanghai Disneyland
杜学美 1李俊 1刘桃1
作者信息
- 1. 同济大学 经济与管理学院,上海 200092
- 折叠
摘要
Abstract
Based on the ACSI model,combined with ABC attitude model and attribution theory,a conceptual model is established to explore the factors affecting the maximum acceptance time of tourists queuing.Taking Disneyland as the research object,the 220 questionnaires collected were statistically analyzed.The results show that all variables of the customer expectation dimension have a positive impact on the maximum acceptance time of the queue;Among the perceived quality of tourists queuing,tourists'perception of the effort of the park's queuing management has a positive impact on the maximum acceptance time of the queue,while the perceived time of the queue will have a negative impact on it.There is a negative impact between the maximum acceptance time of the queue and customer complaints/dissatisfaction.The research conclusion provides some guidance for the park to optimize the queuing experience of tourists and improve the maximum acceptance time of tourists queuing.关键词
排队最大接受时长/ACSI模型/影响因素Key words
maximum acceptance time of the queue/ACSI model/influence factors分类
管理科学引用本文复制引用
杜学美,李俊,刘桃..乐园游客排队最大接受时长影响因素研究[J].上海管理科学,2024,46(1):77-85,9.
