通信与信息技术Issue(2)：100-103,4.
运营商客户满意度模型构建
The model construction of user tariffs and network satisfaction of telecommunications operating companies
涂淼 1陈晶1
作者信息
- 1. 中国电信四川分公司,四川成都 610041
- 折叠
摘要
Abstract
The sampling questionnaire interview method used for external evaluation of user tariffs and network satisfaction of ba-sic telecommunications operating companies usually has certain deviations due to the number of samples.However,a model is estab-lished based on the behavioral data of interaction between users and operators to achieve internal satisfaction.Measure and evaluate to better understand customer perceptions.The construction of satisfaction model based on user interaction data includes three main links:correlation analysis,weight analysis,and predictive perception.At the implementation level,data aggregation focuses on the us-er's full journey touch point data and user characteristic data.Data cleaning involves missing value processing and dimensionality;the modeling algorithm focuses on quickly identifying and judging customers with derogatory satisfaction,and automatically binning through decision trees+ Machine learning algorithm + veto indicator method to build the model.关键词
数据汇聚/数据清洗/算法选择/模型验证Key words
Data aggregation/Data cleaning/Algorithm selection/Model verification分类
信息技术与安全科学引用本文复制引用
涂淼,陈晶..运营商客户满意度模型构建[J].通信与信息技术,2024,(2):100-103,4.
