摘要
Abstract
This paper aims to systematically review and analyze the current development and application status of the KANO model in product design,exploring its future directions in product innovation.The literature review method is employed in this study.The classification principles of the KANO model for user requirements are briefly outlined.Various research strategies for quantitatively improving the KANO model are introduced.Real-world applications of the KANO model in multiple domains are illustrated through examples,and its combined application value with other design theories,such as QFD and AHP,is summarized.Currently,both domestic and international literature predominantly focus on the quantitative research and practical applications of the KANO model.Despite challenges in questionnaire design difficulty and data processing limitations in practical implementation,the model has proven successful across various industries,aiding enterprises in enhancing product performance and user experience.The KANO model,as a crucial tool for user requirement analysis,plays a significant role in product design.With continuous refinement and integration with diverse design philosophies,the KANO model is poised to better serve the product innovation decision-making process.It assists enterprises in precisely capturing and meeting diverse user needs,thereby achieving product differentiation,competitiveness,and an elevated market position.关键词
KANO模型/产品设计/定量分析/用户满意度/文献研究Key words
KANO model/Product design/Quantitative analysis/User satisfaction/Literature review分类
信息技术与安全科学
